Frequently Asked Questions
Is this Microsoft Excel?
Excel Consulting Pro LLC is not affiliated with Microsoft. We offer consulting services, training, and Live Support to customers who need help with spreadsheet programs, including Microsoft Excel, Google Sheets, etc.
Is it free?
No, sorry, our services and Live Support are not free, but we can save you a lot of time and money- see the FAQ- "Is it worth the money?" Also, if you purchase a Prepay Ticket for 1 hour or more, you get the first 15 minutes free.
How much does it cost?
Prepay Tickets for Live Support start at $100 for 1-hour. Prepay Tickets can be purchased for various amounts of time- the more time per ticket, the more you save. Check out the Live Support page for more information on Prepay Tickets.
For training and consulting services, please review the Pricing page, or give us a call, but our base rate is $100/hour.
Do I have to use all the time on my Prepay Ticket all at once?
Nope. Redeem your Prepay Tickets in 15 minute increments; keep the leftover time for the next time you run into an issue.
Who can redeem a Prepay Ticket?
Prepay Tickets can be purchased for yourself, your family, your team, or even your whole company. Give us a call and we can set up a Prepay Ticket that can be used by whomever you want- you provide us with the names of the people who can use the ticket, and we'll provide you with an access code to distribute to your people. We'll also provide regular status updates to let you know how much time has been used, and how much time remains on your ticket.
Is it worth the money?
Absolutely...depending on how you value your time. Here is an example:
Let's say an employee, who makes $25/hour, runs into a problem on their spreadsheet and takes 1 hour searching for solutions online and learning how to apply that solution to their situation. That problem cost $25 and 1 hour to solve.
At Excel Consulting Pro, the average problem can be solved in 15 minutes or less. A 1-hour Prepay Ticket costs $100, and can be redeemed in 15 minute increments. With Excel Consulting Pro, that problem cost $25, but only 15 minutes. We saved them 45 minutes; that's 45 minutes that the employee can devote to other tasks- potentially increasing their productivity by 9%. And you still have 45 minutes of the Prepay Ticket left to use the next time you run into a spreadsheet problem.